FAST. UNCOMPLICATED. BY YOUR SIDE.
Medipak Life Cycle Service
Your equipment deserves first-class service - without any time delay, at your site, provided by local, experienced technicians. And, that is exactly what we offer. We employ an educated, dedicated team of technicians who work, every day, to deliver exceptional service. We support you with expertise, consulting and integration skills from one source. Our constantly growing team consists of three service technicians and a strong back office support team. Whenever you need us, we are at your side. Fast and uncomplicated.
Our technicians have the expertise and understanding that comes from time, training, dedication to their craft and the determination to provide superior service to every customer. You will see we are committed to doing “whatever it takes” to ensure your total satisfaction.
Original Spare Parts
We stock an extensive inventory of original spare parts at our locations to ensure speedy delivery. And, machine-specific spare parts packages are also offered to give you in-house stock for immediate installation, trouble shooting and repairs. Options including warehouse management, JIT systems, etc. are available on request.
MARS - Remote Service
MARS stands for Medipak Assistance Remote Service. The concept is based on a Meeting Point Router (MPR), which is integrated into the machine. Via this MPR, the machine can be connected to the Meeting Point Appliance (MPA) server. This enables our service experts to provide assistance and eliminate faults quickly on a remote basis.
Expand the product range of your machine. Additional format sets optimize the flexibility of your packaging line. For faster implementation of market- and customer requirements and for a shorter time-to-market.
Our Service Desk is the point of contact for your support and service inquiries. It is staffed by qualified experts, and – if required by the customer – they can provide 24/7 round the clock service 365 days a year. The Service Desk combines maximum competence with short response and solution times.
Long-term agreements to ensure a prioritized and preventive service and parts availability for our customers. Profit from transparent calculation and an improved coordination of field service, delivery of parts, maintenance and service desk.
Our qualification experts will advise you on issues such as documentation, risk analysis workshops and testing strategies and support you during the implementation phases.
Knowledge is power, and we want to empower our customers through our targeted training and support programs. Our adapted training programs impart theoretical and practical knowledge to enhance the productivity of your employees.
Consulting and technical support to increase equipment performance, availability and reliability. You can expect quantified results, like e.g. increased OEE, this service is measurable for you and your management.
All services to move and/or relocate installed equipment at your local site, between different sites or locations. This is often linked to the retrofit or upgrades of machines.
Retrofit: For even more flexibility and functionality take advantage of the modularity and expandability of your machines and profit from consistently modern equipment. Upgrades: Improve your installed equipment and software with upgrades.
Get in touch with us!
Do you have any questions regarding our solutions, products or services? Write to us by filling out the contact form. Our team will get back to you as soon as possible.